
why invest in training?
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Conveyancers being able to obtain their answers in seconds using the training link provided. Outcome = Conveyancers spending more time converting their sale and purchase files and more time on Customer and Recommender service!
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Fewer write off’s - Conveyancers getting the answer correct first time.
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Quicker completions / conversion resulting in more money coming in to the Business
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Upskilling employees results in a higher case load per employee and more profits
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Fewer negligence claims and lower professional indemnity insurance quotations and excess levels as there would be a reduction needing to claim on it
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Improved customer service with Conveyancers better equipped to explain the legal situation to the client and recommender – Outcome – increased referrals from the recommenders and returning clients in the future
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Less re-work for post completion correcting the mistakes of the Conveyancers – fewer post completion overheads (Salary)
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Happier employees being upskilled and progressed resulting in a reduction in attrition and reduced costs on recruitment fees. Research shows that training is a key factor which influences employee motivation and retention of talented employees
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Real time data as to what was known before and after each training session. This feedback can be provided to Team Managers immediately following the Training session
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No effort or sacrifice by the Company - the hard work has already been done in the training material
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The majority of the material can be used as a quick reference guide / answers to technical Conveyancing issues without the need to employ a full time Conveyancing trainer
My
Background
Having qualified as a CLC licensed Conveyancer, and gained nearly 20 years Conveyancing experience I have worked for some of the biggest firms within the industry
My Learning and Development background includes but is not limited to:
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Standardise conveyancing processes and create/revise learning material
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Help businesses develop a full training structure within all sites
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Full visibility of all staff competencies
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Improve inductions to new employees
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Improve staff talent to increase job satisfaction and morale
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Develop learning and development structure, process and accountability
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Develop a training plan, schedule, curriculum and agree timing
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Create a training method – e.g. classroom, length of session, deliver approach, training aids
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Collate and produce standardised training material, to include, induction, legal training, system training, behavioural
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Standardised skills matrix with ownership – to show training attended, skills and competencies
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Introduce policies as required and align with training material, reinforcing policies
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Introduce progression approach into all sites e.g. Assessments
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Understand and roll out Group Training Champion roles and responsibilities
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